Motel Manager
Tasks & duties
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take bookings and allocate rooms
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greet guests
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handle requests and complaints from guests
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book tourist attractions and activities for guests
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market and promote the motel
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hire and organise staff
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keep records and deal with accounts
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plan budgets
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discipline staff when necessary
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clean rooms
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do laundry
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cook or provide meals
Managers of small motels may supervise all employees directly.
Skills & knowledge
Motel managers need to have:
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knowledge of business management, including marketing techniques and basic accounting
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knowledge of employment regulations and health and safety regulations
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knowledge of tourist attractions in their area
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people skills
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the ability to organise, manage and motivate staff
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decision-making skills
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computer skills
Entry requirements
There are no specific entry requirements to become a motel manager. Motel managers gain their skills on the job. The Motel Association of New Zealand (MANZ) publishes a guide for prospective motel managers, and a handbook for motel managers.
Secondary education
There are no specific educational requirements for becoming a motel manager, but Sixth Form Certificate or NCEA equivalent accounting and computer studies may be useful.
Tertiary education
Relevant polytechnic and private training establishment courses, and short courses developed by the Hospitality Standards Institute are available. These include business management courses and KiwiHost training.
Training on the job
Motel managers gain their skills on the job. Relevant courses can be done through the Hospitality Standards Institute.
Useful experience
Useful experience for motel managers includes work in a motel, such as cleaning or relief management, other management work, hotel and catering work, and sales and office administration.
Related courses
Hospitality
Hospitality Management
Tourism Management
For more information, please refer to Career Services.
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