Hotel/Motel Receptionist
Tasks & duties
Hotel/motel receptionists may do some or all of the following:
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reserve rooms for guests
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greet guests
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check guests in and out of their rooms
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answer guests' enquiries about hotel services and local attractions
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book tours, taxis and restaurants for guests
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answer telephone calls, and take and pass on messages
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sort incoming mail for staff and guests
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keep the reception area tidy
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organise and order room service
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maintain and order office supplies
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keep accounts and collect payment from guests
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assist other administrative staff
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deal with any guest requests or problems, such as ordering flowers and managing disabilities
Skills & knowledge
Hotel/motel receptionists need to have:
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knowledge of the layout of the hotel or motel that they are working in
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knowledge of the local area, including the location of popular tourist attractions
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knowledge of how to use general office equipment
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good communication and listening skills
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good planning, organisational and multi-tasking skills
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a clear understanding of the roles of other hotel/motel staff
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maths, computer and word-processing skills
Entry requirements
There are no specific entry requirements to become a hotel/motel receptionist; however, a National Certificate in Hospitality or a communication skills course is helpful.
Secondary education
There are no specific educational requirements, although at least three years of secondary education is preferred by some employers. Useful subjects include English, maths, accounting and languages.
Tertiary education
A National Certificate in Hospitality or a communication skills course may be helpful.
Training on the job
Many skills are gained on the job. Hotel/motel receptionists may work towards a National Certificate in Hospitality and some companies run training courses on subjects such as customer service and communication.
Useful experience
Useful experience for hotel/motel receptionists includes reception work, customer service or office work.
Related courses
Hospitality
Secretarial and Office Studies
Tourism Studies
For more information, please refer to Career Services.
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