Hostel Manager
Tasks & duties
Hostel managers may do some or all of the following:
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greet new guests and allocate rooms
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handle requests and complaints from guests
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plan budgets and keep accounts
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hire and train new staff
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dismiss staff when necessary
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supervise the running of the accommodation
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maintain the buildings and grounds
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ensure that health and safety regulations are followed
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do laundry
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provide guests with information about local tours and attractions
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book tickets for guests for local tours and attractions
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run a bar
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provide meals
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be responsible for stock management
Skills & knowledge
Hostel managers need to have:
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knowledge of the area they work in, including local tourist attractions
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knowledge of health and safety regulations
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skill in staff management
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business skills including knowledge of accounting and budgeting
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basic knowledge of building maintenance
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communication skills
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decision-making ability
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problem-solving skills
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basic computer skills
Entry requirements
If the premise is licensed to sell alcohol then you need to be 18 years old and hold a General Manager's Licence. To apply for this, you must hold a Licence Controller Qualification (LCQ), which is administered by the Hospitality Standards Institute.
Secondary education
There are no specific secondary education requirements to become a hostel manager, but Sixth Form Certificate or NCEA equivalent economics and accounting is useful.
Tertiary education
Relevant polytechnic, private training establishment and short courses may be useful to enter further training and include business management courses and KiwiHost training. These are developed by the Hospitality Standards Institute. Degree courses, such as the Bachelor of Tourism Management, may also be useful.
Training on the job
Most skills are gained on the job, but relevant courses can be done through the Hospitality Standards Institute.
Useful experience
Useful experience includes hotel, hospitality and tourism work or any work involving contact with people. Experience running a business, including knowing how to keep accounts and make a business plan is helpful, as is travel and life experience.
Related courses
Business Management
Hospitality
Hospitality Management
Tourism Management
For more information, please refer to Career Services.
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