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Food and Beverage Manager

Food and beverage managers are responsible for the operation of all food and beverage outlets and services in a hotel or conference centre.

Tasks & duties

Food and beverage managers may do some or all of the following:

order food and beverage for all outlets in hotel
ensure food and beverage standards are maintained
ensure customer service is maintained at a high level
set up and maintain safe working conditions and practices for staff
prepare and monitor plans and budgets in conjunction with head chef and manager
liaise regularly with other hotel staff and report to the general manager
recruit, train and supervise staff
organise food and beverage events, promotions and advertising
deal with guest complaints
complete administrative tasks, such as rosters, forecasts and reports

Skills & knowledge

Food and beverage managers need to have:

good understanding of current licensing and employment laws
knowledge of food hygiene and health and safety regulations
knowledge of sales and marketing techniques
customer service skills
strong leadership and team management skills
excellent communication skills
good organisational and problem-solving skills
good time management
skill in financial planning
computer skills

Entry requirements

To become a food and beverage manager you need to have at least three to four years' experience in the hospitality industry, and you usually need to have a tertiary qualification in hospitality management. Tertiary qualifications in fields such as marketing or business are also welcomed by employers, as long as applicants also have hospitality experience.

Food and beverage managers working on licensed premises must be at least 18 years old and hold a General Manager's Certificate. To apply for this you must hold a Licence Controller Qualification. Both these qualifications are administered by the Hospitality Standards Institute.

Secondary education

At least NCEA Level 2, previously Sixth Form Certificate, or equivalent is preferred. Useful subjects include maths, accounting, economics, English and languages.