Retail Manager
Tasks & duties

Retail managers may do some or all of the following:
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oversee other staff, delegate duties to them and evaluate their performance
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organise staff rosters
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train new staff
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hire and dismiss or discipline staff
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order new stock and check it is in good condition and accurately invoiced when it arrives
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organise product promotions
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display and price stock
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help customers choose products
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advise on the use and care of products
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pack or wrap customer purchases
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collect payment from customers or arrange credit
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prepare invoices and sales dockets
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arrange the delivery of purchases
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arrange the payment to suppliers for goods
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banking and accounts
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participate in stocktakes
Skills & knowledge
Retail managers need to have:
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knowledge of management, sales techniques and the products sold in their shops
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an understanding of employment legislation
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leadership skills and the ability to delegate tasks and duties to other staff
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good communication, listening and customer-service skills
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the ability to memorise stock and to think of creative ways to promote goods
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good organisational and computer skills
Entry requirements
Although there are no specific requirements for becoming a retail manager, experience in retail and selling is useful.
Secondary education
School Certificate or NCEA equivalent English and maths are useful for a retail manager.
Training on the job
Skills are gained on the job. Retail managers may attend company training courses, retail management courses or human resources management courses. On-the-job qualifications can be completed through the Retail Institute.
Useful experience
Experience in customer service, retail or the hospitality industry is useful.
Video
Store Manager - Warehouse Stationery
The Warehouse - Part 2 - Store Manager
From just a job on you tube
Related courses
Business Management
Purchasing, Warehousing and Distribution
Sales
For more information, please refer to Career Services.
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