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Retail Manager

Retail managers oversee the selling of goods to customers in a shop or warehouse.

 

Tasks & duties

Retail managers may do some or all of the following:

  • oversee other staff, delegate duties to them and evaluate their performance
  • organise staff rosters
  • train new staff
  • hire and dismiss or discipline staff
  • order new stock and check it is in good condition and accurately invoiced when it arrives
  • organise product promotions
  • display and price stock
  • help customers choose products
  • advise on the use and care of products
  • pack or wrap customer purchases
  • collect payment from customers or arrange credit
  • prepare invoices and sales dockets
  • arrange the delivery of purchases
  • arrange the payment to suppliers for goods
  • banking and accounts
  • participate in stocktakes

 

Skills & knowledge

Retail managers need to have:

  • knowledge of management, sales techniques and the products sold in their shops
  • an understanding of employment legislation
  • leadership skills and the ability to delegate tasks and duties to other staff
  • good communication, listening and customer-service skills 
  • the ability to memorise stock and to think of creative ways to promote goods
  • good organisational and computer skills

 

Entry requirements

Although there are no specific requirements for becoming a retail manager, experience in retail and selling is useful.

 

Secondary education

School Certificate or NCEA equivalent English and maths are useful for a retail manager.

 

Training on the job

Skills are gained on the job. Retail managers may attend company training courses, retail management courses or human resources management courses. On-the-job qualifications can be completed through the Retail Institute.

 

Useful experience

Experience in customer service, retail or the hospitality industry is useful.

 

Video

Store Manager - Warehouse Stationery

The Warehouse - Part 2 - Store Manager

From just a job on you tube

 

Related courses

Business Management
Purchasing, Warehousing and Distribution
Sales

 

For more information, please refer to Career Services.

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