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Bank Teller

Bank tellers serve customers depositing or withdrawing money, and record details of the transactions. They also explain bank products and services to customers, and help them identify their banking needs.

Tasks & duties

Bank tellers may do some or all of the following:

ensure they have the correct amount of cash for the day's transactions
greet customers
ensure the customers' forms are completed correctly
check customers' identification
accept deposits, pay withdrawals and cash cheques
count and exchange money
record all payments made to and from accounts
balance end-of-day banking records
sort and file account records
provide customers with services such as account balances, automatic payments and cheque books
respond to requests for information
solve customers' banking problems
acquire new business by identifying sales opportunities
check banking reports for possible mistakes
sell foreign exchange and travellers' cheques
clear cheques from automated teller machines (ATMs ) and load cash into them
help to train new tellers

Skills & knowledge

Bank tellers need to have:

excellent customer service and sales skills
knowledge of banking procedures and methods
knowledge of the products and services offered by the bank
up-to-date knowledge of exchange and interest rates
computer skills and knowledge of how to use bank computer software
knowledge of security procedures
cash-handling skills
organisational skills
mathematical skills
negotiation skills

Entry requirements

There are no specific educational requirements for becoming a bank teller. Skills are gained on the job.

Secondary education

English and maths are good subjects for a bank teller to have an NCEA equivalent in.

Tertiary education

A certificate, diploma or degree in banking, business or finance may be useful.

Training on the job

Bank tellers usually attend an intensive training course run by their bank when they are first employed. Ongoing training is then provided in areas such as banking, sales and customer services.