Ticket Seller Cashier

Tasks & duties

Ticket seller cashiers may do some or all of the following:

• collect and set up the cash float
• receive ticket requests from customers
• give customers information about events or attractions
• prepare booking plans and tickets
• issue tickets and collect payments
• record tickets sold and cash received
• record and process phone, Internet and mail bookings
• answer customers' questions in person and over the phone
• balance the float at the end of the day
• usher people to their seats

Skills & knowledge

Ticket seller cashiers need to have:

• knowledge of ticketing software and booking methods
• an understanding of ticketing and sales techniques
• knowledge of the events, venues, and services they are selling tickets for
• basic maths and money-handling skills
• good communication and customer service skills
• good record-keeping skills
• computer skills
• good organisational ability

Entry requirements

There are no specific entry requirements to become a ticket seller cashier.

Secondary education

There are no specific secondary educational requirements to enter this job, but secondary school English and maths are recommended.

Training on the job

Skills are gained on the job, as ticketing software and ticket-selling methods vary between businesses.

Useful experience

Useful experience for ticket seller cashiers includes:

• customer service experience
• work involving money handling such as working as a bank teller or cashier
• theatre or event experience
• sales and reception work

For more information, please refer to Career Services.