Office Manager
Office managers organise and supervise the activities of an office including administrative systems and office personnel.
Tasks & duties
Office managers may do some or all of the following :
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supervise, evaluate and plan the work of other administrative staff
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interview and train staff
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manage facilities including vehicles and equipment
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ensure office meets health and safety requirements
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schedule events and projects
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liaise with administrative, technical and management staff, facilities contractors and building managers
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provide secretarial services, such as note taking, for committees
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maintain computer files, directories, databases and websites
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prepare correspondence
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manage records
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prepare financial and data reports
Skills & knowledge
Office managers need to have:
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knowledge of administration policies, systems and procedures
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the ability to supervise and lead staff, including training and conflict management skills
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an understanding of the purpose, background and policies of the organisation they are working for
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an understanding of the roles of other staff
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communication and listening skills
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computer skills, including word-processing skills and the ability to use relevant computer software
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planning and organisational skills, including the ability to prioritise tasks
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decision-making and problem-solving skills
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understanding of health and safety in the workplace
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understanding of relevant legislation such as the Employment Relations Act
Entry Requirements
To become an office manager a tertiary qualification is increasingly required. Qualifications in business administration, management or human resources are useful.
Secondary Education
A tertiary entrance qualification is required to enter further training. Bursary or NCEA equivalent English, accounting and computer studies may be useful.
Training on the job
Office managers gain many skills on the job. They may also attend courses on software programs or time management.
Useful Experience
Useful experience for office managers includes:
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administrative work
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telephone and computer work
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management or supervisory responsibilities
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policy development
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accountancy or payroll experience
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experience with industrial negotiations
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any other work interacting with staff and/or management
Related courses
Business Management
Secretarial and Office Studies
Text Processing and Office Tools
For more information, please refer to Career Services.
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