TAB Operator
Tasks & duties
TAB operators may do some or all of the following:
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offer and print out information and guidance on betting, products, services, odds and sports results
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turn on and find the right channel for the teletext screens at the beginning of each day
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set up the till and cash float
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display and update race information
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check and receive betting slips
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take bets from customers
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enter bets into the computer
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answer customer enquiries
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check and pay out customers' winnings
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balance the till and record takings at the end of the day
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process bets made by phone (if working in a Phonebet centre)
Specialisations
Some TAB operators also work in TAB Phonebet centres, where they take bets over the phone.
Skills & knowledge
TAB operators need to have:
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basic knowledge of accounting, maths and computers
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knowledge about betting terms
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the ability to make calculations
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confidence handling records and money
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good customer service skills
Phonebet operators need to have an excellent telephone manner and accurate data-entry skills.
Entry requirements
To become a TAB operator you need to be at least 18 years old.
Secondary education
There are no specific secondary educational requirements, but School Certificate or NCEA 1 English and maths is preferred.
Training on the job
The TAB runs in-house training courses in customer services. It also works with other training providers and offers courses for TAB operators to learn how to deal with customers who have gambling addictions. The New Zealand Racing Board also offers training on the job.
Useful experience
Useful experience for TAB operators includes:
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cash-handling experience
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customer service work
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work involving the sports industry
Related courses
Racing and Gaming Management
Sales
For more information, please refer to Career Services.
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