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Bank Manager

Bank managers are responsible for the overall development and performance of their branch and staff, ensuring quality service, business growth and profitability targets.

 

Tasks & duties

Bank managers may do some or all of the following:

  • co-ordinate all bank activities
  • maintain and improve customer service levels
  • set business plans for the financial year
  • ensure that financial and sales targets are met
  • manage the profitability of the branch
  • write monthly reports on the progress of the branch
  • advise and consult with clients
  • assess loans, and approve or decline them
  • hire, train and report on staff
  • lead and motivate staff
  • organise and run staff sales meetings
  • manage the performance and development of staff, and set their individual sales targets
  • maintain security, and health and safety in the branch
  • meet with intermediaries such as solicitors, accountants and mortgage brokers to attract new business
  • be involved with the advertising and marketing of the branch

Some banks divide the role of bank manager into two roles, with a sales manager responsible for the performance of sales staff and a service manager responsible for customer service.

 

Specialisations

Bank managers may specialise in:

  • business development
  • corporate and commercial development
  • farm and rural lending
  • human resources
  • property and mortgage lending

 

Skills & knowledge

Bank managers need to have:

  • maths and accounting skills
  • knowledge of bank policies, procedures and methods
  • an understanding of the markets the bank is operating in, such as the housing market
  • knowledge of the products their bank and competing banks offer
  • knowledge of banking law
  • the ability to supervise and deal with staff
  • time management and organisational skills, including the ability to prioritise tasks
  • excellent communication and customer service skills
  • analytical and problem-solving skills
  • computer skills, including the ability to use specialised software

 

Entry requirements

Although there are no specific requirements for becoming a bank manager, a certificate, diploma or degree in business, sales or finance is helpful.

 

Secondary education

A tertiary entrance qualification is required to enter further training. Bursary or NCEA equivalent English, maths with statistics and/or calculus, accounting and economics is preferred.

 

Training on the job

Throughout their career, bank managers attend training courses in areas such as banking services and products, sales, leadership and management techniques.

 

Useful experience

Most bank managers have had a lot of experience working in a branch or management role before they move into this position. Useful experience includes:

  • leading a sales and service team
  • work as a teller or bank officer
  • support roles in banking such as in a cash processing centre
  • management experience
  • personnel work
  • work in the service sector involving contact with people
  • work in the finance industry

 

Related courses

Banking and Finance
Business Management
Economics

 

For more information, please refer to Career Services.

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