Admissions Officer
Tasks & duties
Admissions officers may do some or all of the following depending on the type of admissions office they work in:
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answer telephone calls
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book patients into hospitals
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record patients' personal and health details
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maintain and check hospital waiting lists
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inform patients of their date of admission
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give patients information about admission
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write letters to patients about appointments and their treatment
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answer basic queries that patients have about treatment and care
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allocate rooms for patients
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organise day and overnight lists of patients.
Skills & knowledge
Admissions officers need to have:
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knowledge of hospital and staff routines
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knowledge of the medical services provided by the hospital
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knowledge of booking procedures and timetables
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understanding of basic medical terminolgy and how it is spelled
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planning and organisational skills
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communication and people skills
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clerical skills, including telephone and keyboard skills
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computer skills.
Entry Requirements
To become an admissions officer you need to have at least four years of secondary education. Useful subjects include English, science and health.
Secondary Education
You need to have at least four years of secondary education. Useful subjects include English, science and health.
Training on the job
Many skills are gained on the job, and some employers may provide training courses.
Useful Experience
Useful experience for admissions officers includes:
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reception work
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clerical, typing or word-processing work
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other hospital administration work
It is often preferred that admissions officers are mature, with life experience to enable them to deal with difficult situations they may be presented with.
Related courses
Public and Health Care Administration
Secretarial and Office Studies
For more information, please refer to myfuture.
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